Terms and conditions

1. Legal Status

1.1 This document describes the terms and conditions governing the use of the Pistolo Casino website and services (the "Platform"). The Platform is an offshore gaming service operating under a licence issued by the Gaming Board / Autonomous Organisation of Anjouan, Union of the Comoros.

1.2 Licence identification in third-party sources contains inconsistencies. Users are informed that different public sources list differing licence numbers; this discrepancy prevents independent confirmation of a single licence identifier. The Platform is presented in some reviews as operated by Stellar Ltd.

1.3 The Platform does not hold a licence issued by AGCO/iGaming Ontario and is not authorised to operate as a licensed Ontario operator. Presence of a .ca domain or references to other indigenous jurisdictions does not constitute authorisation to operate across all Canadian provinces.

2. Registration and Login Process

2.1 Account creation is available to persons who meet the eligibility criteria and complete the registration process. The typical registration workflow is: select Register/Sign Up, choose a bonus if offered, provide email, full name, date of birth, gender, address and account details, confirm the account and make a deposit if required, then activate any opted-in welcome bonus in the "My Bonus" area where manual activation is required for certain offers.

2.2 Minimum age for registration is 18 or the age of majority in the player’s country of residence, whichever is higher. Only one account is permitted per person, household, address, telephone number, email address or computer. Duplicate accounts may be closed and funds or bonuses cancelled.

2.3 The Platform may require KYC (Know Your Customer) verification upon request. Required documentation may include photographic identification, proof of address, proof of payment method ownership, bank statements, telephone verification or facial verification. Documents requested must be supplied within 30 days. The Platform aims to complete standard verification within 10 days of receiving a full document set, though processing may take longer.

2.4 Preliminary registration is usually completed within two minutes and preliminary play or deposit may be permitted without full KYC. The Platform may restrict account activity, deposits, or withdrawals until verification and other checks are complete.

2.5 The Platform maintains a list of restricted territories. Prohibited jurisdictions include (but are not limited to) the United States, United Kingdom, Russia, Ukraine/Crimea, Netherlands, Sweden, Malta, Denmark, Israel, Iran, Iraq, North Korea and others as listed in the Platform’s T&Cs. The restricted-country list may be amended without prior notice.

3. Games and Software Providers

3.1 The Platform offers a diverse catalogue of games including slots, jackpots, live casino, roulette, blackjack, baccarat, poker, crash, dice, plinko, instant games and sportsbook products. Most non-live games are available in demo mode; live casino games are available only for real-money play.

3.2 Verified examples of available titles include Zeus Cashpot, Golden Octopus, Cash 40, Book of Dead, Sweet Bonanza, Wolf Gold, Lightning Roulette, Crazy Time, Aviator, Spaceman and Mega Moolah. Game availability is subject to geolocation and provider restrictions.

3.3 The Platform sources games from multiple providers, including but not limited to Play’n GO, Playtech, Spinomenal, Evolution, NetEnt, Microgaming/Games Global, Red Tiger, Nolimit City, Relax Gaming, Big Time Gaming and Spribe. Canadian market summaries reference over 50 providers, with leading providers by catalogue size reported in third-party reviews.

3.4 Independent counts indicate a game catalogue of approximately 6,500+ titles, comprising over 5,900 slots, 180+ live games, 90+ instant games and 120+ table/card variants. Some third-party marketing sources claim larger totals; those figures are not independently verified by the Platform.

4. Bonuses and Promotions

4.1 Welcome Offer. For eligible Canadian players located outside Ontario, the Platform may make available a welcome package of 100% match up to C$750 plus 200 free spins (subject to change). A qualifying deposit of at least C$30 is required to opt in. Free spins are released in batches of 20 per day over 10 days; each daily batch expires after 24 hours.

4.2 Activation and Restrictions. Welcome bonuses must be activated manually in the "My Bonus" area after making a qualifying deposit. Skrill and Neteller deposits do not qualify for certain welcome offers. The Platform reserves the right to set and modify qualifying deposit amounts and excluded payment methods.

4.3 Wagering and Max Bet. Cash match bonuses are subject to a 35× wagering requirement. Winnings from free spins are subject to a 40× wagering requirement. While a bonus is active the maximum permitted bet amount is C$7.50 per spin or round unless otherwise stated in the specific promotion.

4.4 Contribution Rules. Slots, scratchcards and keno typically contribute 100% towards wagering requirements. Live games and video poker contribute 10%. Table and card games may be excluded or contribute 0%. Certain special or jackpot games may be limited or excluded from bonus play; a list of excluded or reduced-contribution games applies to each promotion.

4.5 Time Limits. Welcome offers must generally be claimed within 10 days of registration as specified in promotional terms. Free spins are issued over 10 days and expire 24 hours after issuance. Additional wagering timeframes for cash bonuses are detailed in the specific promotional terms.

4.6 Recurring Promotions. The Platform may offer recurring promotions such as weekday free-spin bonuses and weekend reloads. Examples disclosed in market materials include:

- Monday–Thursday: 50 free spins for deposits of C$30 or more, claimable via "My Bonus".

- Friday–Sunday: 50% reload bonus up to C$1,050 for deposits of C$30 or more, and 50 free spins for deposits above C$75.

4.7 Cashback Offers. A weekly live-casino cashback of up to 25% of net losses may be offered, subject to a maximum (for example up to C$300). Cashback terms, calculation periods and wagering conditions vary by promotion and are set out in promotional terms.

4.8 General Bonus Rules. Only one bonus per person, household, IP, device or payment instrument is permitted unless explicitly stated otherwise. The Platform may refuse, withhold or cancel bonuses if bonus abuse or circumvention is suspected. Promotional terms take precedence over general T&Cs where conflicts arise.

5. VIP and/or Loyalty Program

5.1 The Platform operates a VIP and/or loyalty programme which may include tiered levels and bespoke rewards. Publicly available descriptions are limited and benefits are not guaranteed unless communicated directly to a player.

5.2 VIP qualification factors include account wagering activity over the prior 90 calendar days, deposit/withdrawal history and bonus usage. Absence of active stakes for one month may result in automatic status downgrade.

5.3 Withdrawal privilege tiers are reflected in published level limits (EUR amounts). Example maximum withdrawal limits by VIP level are:

- Level 1: C$500 per day, C$7,000 per month.

- Level 2: C$500 per day, C$10,000 per month.

- Level 3: C$800 per day, C$12,000 per month.

- Level 4: C$1,000 per day, C$15,000 per month.

- Level 5: C$1,500 per day, C$20,000 per month.

5.4 The Platform may operate a points-based loyalty scheme. Rates of accrual, conversion and reward catalogues are managed by the Platform and may change. Players should not assume specific VIP benefits unless communicated in writing by the Platform.

6. Payment Methods and Banking Terms

6.1 Deposit Methods. The Platform supports a range of deposit methods depending on player location and cashier availability, including Visa, Mastercard, Interac, Skrill, Neteller, MiFinity, FunID, Bitcoin, Dogecoin, Litecoin, Neosurf, Cash2Code and Paysafecard. Availability varies by jurisdiction.

6.2 Deposit Processing. Card and e-wallet deposits are generally instant. Interac deposits may take between 0 and 3 business days depending on the method. The minimum qualifying deposit for some promotions is C$30; other minimums and maximums vary by payment method and may be subject to fees imposed by payment providers.

6.3 Withdrawal Methods and Processing Times. Withdrawals are generally processed using the same method as the deposit where possible. The Platform’s financial team may take up to three (3) business days to process a withdrawal request, Monday–Friday between 06:00 and 17:00 GMT. Additional time may be required by payment providers.

6.4 Withdrawal Limits and Pending Requests. A maximum of three (3) pending withdrawal requests may be processed at one time. VIP tier withdrawal limits apply as described in Section 5. Fees, minimums and maximums by method are subject to change and are disclosed in the cashier.

6.5 Withdrawal Conditions and Fees. Withdrawals may require completion of KYC checks. A minimum of 1× wagering of the deposit amount may be required before withdrawal. If wagering is less than the deposit, the Platform may cancel associated winnings and apply a fee (for example 10% of the withdrawn amount, minimum C$0.50). Card and bank transfers may carry a higher fee (for example 15%) where stated in the T&Cs. A minimum monthly turnover (for example C$20) may be required before withdrawal in some cases.

7. Key Terms and Conditions

7.1 Account Restrictions. Duplicate accounts, account transfer or sale, use of another person’s login, collusion, fraud, money laundering and other prohibited conduct are strictly forbidden. Accounts inactive for 180 days may be charged an inactivity fee (for example C$5 per month or equivalent) until the balance is depleted.

7.2 Game Restrictions. The Platform may restrict access to certain games for promotional, regulatory or security reasons. Games categorized as excluded or restricted for bonus play will not count, or will count partially, towards wagering requirements as specified in promotional terms.

7.3 Deposit Limits. The Platform may set minimum and maximum deposit limits at its discretion. Players may request deposit limits where available; however, self-service deposit limits were not broadly available in some independent reviews.

7.4 Withdrawal Conditions. Withdrawals are subject to completion of KYC checks and satisfaction of bonus wagering requirements. The Platform reserves the right to refuse or suspend a withdrawal where fraud, money laundering or other breach is suspected.

7.5 Privacy and Data. Personal data submitted to the Platform is processed in accordance with the Platform’s Privacy Policy. By registering, players consent to processing necessary for account administration, verification and compliance with legal obligations.

7.6 Intellectual Property. All content on the Platform, including trade names, logos, software and graphics, is the property of the Platform or its licensors. Users are granted a limited, non-transferable licence to access and use the Platform for personal, non-commercial purposes.

7.7 Limitation of Liability. The Platform provides services "as is" and disclaims all representations or warranties to the fullest extent permitted by law. The Platform is not liable for indirect, incidental, consequential or punitive damages arising from use of the Platform. The Platform’s aggregate liability to a user for any claim arising out of or related to these T&Cs is limited to the amount of funds lawfully deposited into the user’s account, excluding funds subject to dispute or under investigation, save where otherwise required by applicable law.

7.8 Termination and Suspension. The Platform may suspend or terminate accounts where terms are breached, where required by law, or for security reasons. Upon termination, outstanding withdrawal requests may be processed subject to verification and compliance checks.

7.9 Amendments. The Platform may amend these terms and conditions from time to time. Material changes will be published on the Platform. Continued use following notice of changes constitutes acceptance of the amended terms.

7.10 Governing Law and Dispute Resolution. Where applicable law permits, disputes will be subject to the governing law and jurisdiction specified in the Platform’s full T&Cs. Players in regulated jurisdictions should consult local law for rights and remedies available to them.

7.11 Severability and Waiver. If any provision is held unenforceable, the remainder shall continue in effect. Failure to enforce a right does not constitute a waiver of that right.

8. Mobile and Technical Features

8.1 App Availability. The Platform has no confirmed native iOS or Android application in independent app store listings. Claims regarding official mobile applications should be verified against app store listings prior to download.

8.2 Mobile Browser Optimization. The Platform is accessible via mobile web browsers and is designed responsively to adapt lobby, game categories and navigation to device screens. Mobile registration and play are supported through the browser interface.

8.3 User Experience and Performance. The Platform’s user interface is described in third-party reviews as a comic-themed layout with fast navigation and searchable filters. Performance can vary by device, browser and network connection; the Platform does not warrant uninterrupted or error-free mobile performance.

8.4 Registration on Mobile. Mobile registration mirrors desktop steps: select register, choose a bonus, enter required personal information and create account credentials. A qualifying deposit may be required to activate some offers.

9. Security and Fair Play

9.1 Encryption and Security. The Platform states that it encrypts sensitive information and uses security measures to protect user data. Public details of SSL/TLS versions, certification authorities and DDoS/WAF protections are not explicitly published in marketing summaries.

9.2 Random Number Generation and Audits. The Platform hosts games supplied by major independent studios. Independent certification of the Platform’s RNG by auditors such as eCOGRA or iTech Labs is not publicly confirmed in primary materials; statements of such audits in third-party promotional sites are not treated as definitive without documentary evidence.

9.3 Provably Fair Tools. Provably fair mechanisms for crash or instant games are not publicly confirmed. Players should review game provider pages for specific provably fair features where applicable.

9.4 Customer Support. Customer support channels include 24/7 live chat and email. Independent reviews report live chat response times under five minutes in some checks and email responses within an hour; telephone support is not publicly confirmed. Support languages include at least English and Spanish for legal materials; availability of French-Canadian support is not confirmed.

10. Responsible Gambling Features

10.1 RG Tools. The Platform provides responsible gambling measures including self-exclusion initiated via support contact. Self-service deposit limits, loss limits and time-outs were not widely evident in independent reviews and may not be available via account settings.

10.2 Self-Exclusion. To self-exclude a player must contact support team via email. The Platform aims to process such requests within 24 hours; the scope and duration (temporary vs permanent) of exclusions will be determined in accordance with internal procedures and applicable law.

10.3 Support Organisation Links. The Platform’s public legal materials do not list Canadian-specific problem gambling support organisations. Players are encouraged to seek local help and to use available self-limitation tools where provided.

11. Advantages and Disadvantages

11.1 Advantages. The Platform offers a broad game catalogue sourced from numerous providers, multiple deposit methods including cards, e-wallets, Interac and select cryptocurrencies, a mobile web experience and 24/7 live chat support. Promotional offers for Canadian players outside Ontario may include welcome and reload bonuses.

11.2 Disadvantages. The Platform operates under an offshore Anjouan licence rather than provincial Canadian licences and is not licensed by AGCO/iGaming Ontario. Native mobile applications are not confirmed. Withdrawal processing may take up to three business days and extensive KYC or discretionary checks may apply. Public evidence of full platform-level RNG audits, provably fair tools and local responsible gambling links is limited.

12. General Casino Information

12.1 Year Founded. The Platform is described in independent market summaries as established in 2024.

12.2 Operator. The Platform is presented in market materials as operated by Stellar Ltd; corporate registration numbers and detailed company registration data are not displayed in the user-facing materials referenced in third-party summaries.

12.3 Supported Languages. The Platform’s legally binding materials are provided in English with at least Spanish translations available. Availability of other language interfaces such as Canadian French or Russian is not fully confirmed.

12.4 Accepted and Restricted Countries. The Platform accepts players from many jurisdictions subject to geolocation checks, with specific acceptance of Canadian players located outside Ontario. A non-exhaustive list of restricted territories is included in Section 2.5 and the Platform’s full T&Cs. Players are responsible for ensuring that participation is lawful in their jurisdiction.

12.5 Brand Description. Pistolo Casino is an offshore online casino and sportsbook launched in 2024 and marketed with a comic-style user interface, extensive slot and live game catalogues and a range of payment options. Players should consider licence jurisdiction, local regulatory compliance and responsible gambling protections before depositing funds.

Contact

If you have questions about these terms or need assistance, contact customer support team via email.