Privacy Policy

1. Legal Status

We operate the Pistolo Casino gaming service under a gaming licence issued by the Autonomous Organisation of Anjouan (Union of the Comoros). This Privacy Policy explains how we collect, use and protect personal information when you use our website and related services.

For questions about this Privacy Policy or to exercise your data rights, contact us.

2. Registration and Login Process

When you register an account we collect only the information needed to create and manage your account and to meet legal and safety obligations. Typical information collected at registration includes:

• Contact details: email address and phone number.
• Identity details: full name and date of birth to confirm age and identity.
• Address details to help verify identity and eligibility.
• Account credentials: username and password and basic profile settings.

We may also request identity and verification documents where required for compliance, fraud prevention or to process account restrictions. Where verification is requested, you will be asked to provide the documents within the timeframe we set. We may restrict account activity until verification is complete.

Your account activation is typically quick, though additional checks may be required. We process registrations based on contract performance (to provide the service) and legal obligations, and in some cases on our legitimate interests (for security and fraud prevention). Where we rely on consent (for marketing), you may withdraw that consent at any time.

Your data rights

• You have the right to access, correct, or update your personal data.
• You can request deletion of your account data, subject to legal or operational retention obligations.
• You may object to or restrict certain processing, request data portability, and withdraw consent for marketing.
• To exercise these rights, email us and include sufficient information to identify your account.

3. Games and Software Providers

To provide game services we process records of your play and interactions. This includes game choices, timestamps, game results, session data and related technical information. We may share necessary play data with game providers and service partners to deliver games, resolve disputes and support fair play checks.

We retain game activity records for a reasonable period to allow dispute resolution, to comply with legal obligations and to detect abuse or fraud.

4. Bonuses and Promotions

We use personal data to manage promotional offers, welcome bonuses and recurring promotions. For this purpose we process:

• Account status and activity to verify eligibility.
• Marketing preferences to send offers when you have agreed to receive them.
• Activity logs to track fulfilment of promotional requirements.

Marketing communications are sent only with your consent where required. You can opt out of promotional messages at any time via your account settings or by emailing us. We retain promotion-related data only for as long as needed to administer the offer and to meet any legal record-keeping requirements.

5. VIP and/or Loyalty Program

Participation in any VIP or loyalty program involves processing of play history, tier status, reward records and communication preferences. We use this information to calculate status, award benefits and administer special offers.

You can opt out of loyalty communications, but opting out may affect your ability to participate in program features. We retain VIP and loyalty records while you participate and for a reasonable period after participation ends for audit and compliance purposes.

6. Payment Methods and Banking Terms

We process certain account transaction and account activity records necessary to manage your account and to meet legal obligations. This includes data required to validate account activity, prevent fraud and comply with applicable regulations.

We keep transaction and account activity records for as long as reasonably necessary to fulfil those purposes and to meet legal retention requirements.

7. Key Terms and Conditions

We process personal data to enforce our terms and to manage account restrictions. This includes detecting duplicate accounts, investigating suspected fraud or abuse, and implementing sanctions where necessary.

We also process age and identity information to ensure users meet the minimum age requirement. If accounts are inactive for a prolonged period we may retain data in accordance with our operational policies and legal obligations before deleting or anonymizing it.

8. Mobile and Technical Features

When you access our service from a mobile device or browser we collect technical information to provide and improve the service. This may include:

• Device type, operating system and browser.
• IP address, approximate location and connection information.
• Usage and performance metrics to improve user experience.
• Cookies and similar technologies to personalise content and remember preferences.

You can manage cookie and tracking preferences through your browser or device. We use this technical data to secure accounts, to personalise your experience and to perform analytics on site performance.

9. Security and Fair Play

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration and disclosure. Measures include access controls, encryption measures where appropriate, staff training and secure development practices.

We may analyse account activity and use automated systems to detect abuse, account compromise or behaviour that undermines fair play. Decisions that have a significant legal or similar effect on you will involve human review on request.

10. Responsible Gambling Features

To support safer play we process data to offer and enforce responsible gambling measures such as self-exclusion, account restrictions and behavioural monitoring. If you request self-exclusion, contact support; requests are handled promptly.

We use play data and account activity to identify potential problem gambling behaviour and to provide appropriate interventions or support options.

11. Advantages and Disadvantages

We use personal data to deliver features and benefits such as personalised offers, quick account access and customer support. These uses are intended to improve your experience and to ensure the integrity of play.

At the same time, the operation of our services involves data transfers and processing that may take place outside your country. We take steps to safeguard personal data wherever it is processed and to comply with applicable data protection requirements.

12. General Casino Information

We retain personal data only for as long as necessary for the purposes set out in this Policy, for legitimate business needs and to meet legal obligations. When we no longer need personal data we will delete or anonymise it in a secure manner.

If you have questions, wish to exercise your rights, or wish to make a complaint about our data processing, contact us. You also have the right to lodge a complaint with a supervisory authority in the jurisdiction where you live if you believe your data protection rights have been violated.

We may update this Privacy Policy from time to time. When we make material changes we will inform you by posting a revised version and indicating the effective date.