Responsible gambling

At Pistolo Casino we care about the wellbeing of everyone who plays with us. Gambling should be a source of entertainment, not stress. If you or someone close to you is experiencing worry about gambling, there are practical steps you can take right now to reduce risk and get support.

This page describes tools, warning signs and simple actions you can use to keep play safe and within your control. The tone is supportive — if you need help, small steps matter and you are not alone.

Responsible Gambling

Responsible gambling means choosing limits, knowing the signs of harm and using the tools and support available when gambling stops feeling fun. Pistolo Casino encourages mindful play and offers assistance to help you stay in control.

Decide how much time and money you can afford to spend before you start.
Treat gambling as entertainment, not a way to make money.
Keep records of your deposits, losses and wins so you can review behavior objectively.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We aim to make safer play practical. Depending on your account and jurisdiction, different tools may be available. If you want to set limits or take a break, here are the steps you can follow.

Deposit limits: If self-service deposit or loss limits are not visible in your account, contact our support team to request limits to your deposits or losses. Ask for confirmation in writing and the effective date of the limit.
Time-outs: Short temporary breaks can be useful. Request a time-out for a set period to give yourself immediate distance from play.
Self-exclusion: If you need a longer break, request self-exclusion. Our processes aim to act promptly — self-exclusion requests are typically processed quickly once submitted to support.
What to expect: After you request a restriction or self-exclusion, the account will be restricted from play and from receiving marketing. You can check the written confirmation from support for the exact length and any reinstatement process.

Is KYC/ID Verification Required

To protect players and maintain safe operation, identity checks may be requested. Typical requirements include proof of identity, proof of address and verification of the payment method.

When requested: Verification may be requested after registration, before a withdrawal, or at any time when required for security or regulatory checks.
Timeframe: You may be asked to provide documents within a set period; after a complete submission, verification is commonly processed within a few business days but may take longer in some cases.
Account limits: Your account may be limited until identity checks are complete. If you receive a request, respond promptly to avoid delays to withdrawals or account access.

Self-Assessment and Warning Signs

If you are unsure whether gambling is becoming a problem, look for small changes in behavior. Early recognition helps you take action before things escalate.

Spending more time or money than you planned
Thinking about gambling constantly or planning activities around it
Chasing losses — trying to win back money by gambling more
Borrowing money or using funds needed for bills or essentials
Feeling anxious, guilty or defensive about gambling
Hiding gambling activity from family or friends

How to Set Limits and Use Tools

Practical steps you can take right now to reduce harm:

Decide on a deposit budget for each week or month and stick to it.
Use available account tools — or contact support if self-service tools are not shown in your profile.
Ask support to set or reduce withdrawal amounts, lower bet limits, or apply time-out or self-exclusion.
Remove saved payment methods from your account if you find it hard to control deposits.
Use demo modes when you want the experience without financial risk.

Links to Support Organizations

Professional support can make a big difference. If you feel you need help, consider contacting a local gambling support service or a national helpline. These organisations provide confidential advice, counselling and practical tools to manage gambling harm.

Look for national or provincial helplines and counselling services in your area.
Peer support groups and structured recovery programmes are available in many regions.
If you are in immediate danger because of gambling-related stress or financial problems, contact your local emergency services right away.

Customer Support (Channels, Response Time)

If you need help setting limits, requesting a time-out or self-exclusion, or have questions about account safety, contact our support team. Typical channels and response expectations are:

Live chat — available 24/7 for immediate assistance; response times are generally rapid for urgent requests.
Email — suitable for formal requests or document submissions; responses are provided as quickly as possible.
FAQ — provides quick answers for common questions and guidance on next steps.

Support Availability (Hours, Languages)

Support is available around the clock to provide assistance and process urgent safety requests. The primary legal language of our terms is English; translated materials may be available in additional languages. If you require support in a specific language, tell our team and we will do our best to assist or direct you to appropriate resources.

Practical Tips for Safer Play

Budget first: set a fixed amount you can afford to lose and never borrow to gamble.
Time-box your play: set a clear time limit and use breaks to check in with yourself.
Avoid gambling when stressed, tired or under the influence of alcohol or drugs.
Keep gambling separate from day-to-day finances — consider using a dedicated payment method with limited funds.
Talk to someone you trust about concerns — sharing often reduces pressure and helps you make clearer decisions.

Account Verification and Privacy

Verification checks are used to protect your account and help prevent fraud. If you are asked to verify identity or payment methods:

Provide the requested documents promptly to avoid delays.
Documents are used only for verification and to comply with safety and legal requirements.
If you have questions about how your documents are handled, contact support for clarification about retention and privacy practices.

If You Need Immediate Help

If gambling is causing harm to your health, safety or finances, reach out for help now. A trusted friend, family member or health professional can help you take immediate steps. For urgent situations, contact local emergency services.

We are committed to supporting safe play. If you would like help using any of the tools described here or want to discuss next steps confidentially, please contact our support team. Small actions can make a big difference — and asking for help is a strong first step.